At Kookie Kraze by Rai, we strive to ensure your delicious cookies arrive fresh and on time. This Shipping Policy outlines our shipping practices, options, and related information.

1. Shipping Methods

We offer various shipping options to meet your needs. Available methods may include:

- Standard Shipping
- Expedited Shipping
- Overnight Shipping

Shipping methods and costs will be displayed at checkout.

2. Processing Time

All orders are typically processed within 1-3 business days. Processing time may vary during peak seasons or holidays. You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Rates

Shipping costs are calculated based on the weight of your order, the selected shipping method, and your location. Shipping rates will be displayed during the checkout process.

4. Delivery Times

Estimated delivery times are provided at checkout. Please note that these are estimates and not guarantees. Factors such as weather conditions, holidays, and courier delays may impact delivery times.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

 

6. Shipping Restrictions

Currently, we only ship within the continental United States. We do not ship to P.O. boxes or international addresses at this time.
 

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7. Damaged or Lost Packages

If your package is damaged during shipping, please contact us immediately at info@kookiekrazebyrai.com with your order number and a description of the issue. For lost packages, please allow 5 business days before contacting us.

8. Customer Responsibility

Please ensure that you provide accurate shipping information during checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

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9. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.


Thank you for choosing Kookie Kraze by Rai! We look forward to delivering sweet treats to your door.

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